Covid-19 Update

Keeping our guests safe.

1. Our Promise

At Victoria Square & The Orangery Restaurant we have been following the COVID-19 pandemic closely and have ensured that we implement the best possible health and safety measures as we begin to welcome back our valued team and guests.

We are dedicated to making your stay as safe as possible, ensuring that any new regulations and best practice are followed, whilst of course ensuring our high levels of service.

2. Re-opening

Victoria Square & The Orangery Restaurant re-opened after lock down from 17 May 2021. We will, at all times, be operating in line with any Scottish Government restrictions*.

*For information about current Scottish Government restrictions or guidelines see www.gov.scot/publications/coronavirus-covid-19-protection-levels .

In the event of amendments or cancellation of reservations due to Covid-19 we will:
• Communicate any changes with you via your booking email.

Dining: We request pre-booking for dining.

3. Protective Measures

*Please note that all measures are subject to change based on Government guidelines and advice.
Based on the current Government recommendations, we are continuing with a number of preventive and protective measures, including:

  • Our team will continue to take appropriate precautions in regard to use of face coverings and temperature taking to maximise safety.
  • Hand sanitiser dispensers are available for use by our guests and our team.
  • Our comprehensive cleaning regimes have been further enhanced following the pandemic and we regularly disinfect surfaces and upholstery using anti-bacterial and virus killing agents.
  • Contact surfaces (handles, counters, etc.) are disinfected on a regular basis throughout the day.
  • Our team members have been trained to follow good preventive practices.
  • Rooms will be cleaned and sanitised using best practice protocols.

In our Dining room and Lounge areas

  • All service remains as table service in line with best industry practice.
  • Card payment machines will be sanitised before each use, and we encourage the use of contactless payments where possible.
  • Breakfast buffet provision has been re-introduced with use of covered or packaged items following enhanced hygiene protocols. Breakfast will be requested to be pre-ordered the night before which also minimises waste.
  • Tables will be set up by our team following strict sanitisation protocols
  • Hand sanitiser is available near the entry to the dining room and lounge.
  • Our team will be wearing face masks following current Scottish Government recommendations as well as regularly sanitising their hands

4. Guest Responsibilities

• We respectfully request that you cancel or reschedule your stay Victoria Square & The Orangery Restaurant if you have:

  • Personally experienced any symptoms of COVID19 in the preceding 10 days and have tested/are still testing positive.
  • Been required to isolate following contact with someone with COVID19.
  • Personally been diagnosed with COVID19 and have not fully cured of any symptom/not tested negative in the last 10 days.
    We would also ask all guests to sanitise their hands for their own safety as well as those of our other guests and team. Wearing face coverings is strongly recommended by the Scottish Government and we encourage all guests to follow this guidance.
2018 RECOGNITION OF EXCELLENCE HotelsCombined
9.9 Rated by Guests
Read the Good Hotel Guide review
Michelin 2019